Terms of Service

  • Home
  • Terms of Service

Terms of Use describe the equitable operation and use, for technical security and legal protection of our network and its users.

In the following page, noecis Ltd with VAT Number GB317594188 and main address Warwick Road, Basingstoke, Hampshire RG23 8DZ, United Kingdom is referred as "Company", "Network" or "angellight" and the customer, or collaborator, to which the network provides services, is referred as "User", "Consumer" or "Client". angellight is a trading title of noecis Ltd provided/acquired from the co-operating company angellight Services Ltd. The present terms are considered acceptable by the User, with the start of provision of any service, with the initiation of operations, transfer from other network or with a service upgrade from the network and act like a private contract on each legal process. Users that do not agree with the present terms, must not use the services of this Company. The company provides services to clients in many countries and in order to support them, hires and assigns representatives or collaborates with approved partners, which places in authority per country. Support partners do not legally represent the network, but have access in the elements that are required to provide effective services to users under their competence. Management and protection of users' personal data is described in the following chapters and as GDPR compliant, noecis Ltd follows the regulations of the European Legal Act about the protection of the individual and her/his personal information. The present terms are formulated to best fit the rapid growth of technology and data networks being always in development. In this frame, the Client fully understands that new technologies may mean new applicable law and regulations or updated terms of use. The network maintains the right to change the present terms accordingly.

Consumer Data Privacy Policy & GDPR

Personal information

noecis Ltd respects and implements all necessary policies and appropriate technical measures to ensure the protection of personal data of its customers / users in accordance with the new General Data Protection Policy of the European Union («GDPR»).

To activate any service, the user agrees to define the existent correct and valid contact information during the registration process. Mandatory for activation of any service is the name, surname, full address, email and phone of the requested service provider. The network confirms the completeness of the data, but it can not verify the validity of the data, which it deems to be correct by the user. The network can communicate with him by mail, e-mail or by telephone, for any matter related to his services.

The user's personal information remains confidential in accordance with applicable law and may only be communicated to the competent authorities or third parties in the case of infringement of third parties' legitimate rights or in the event that the user has committed unlawful acts.

The network reserves the right to use the information to update or provide additional information for new services, upgrades or offers. Each user has the right and ability to disable receiving updates.

Declared data is used as owner's data for new domain names ordered by the user. Personal information is in no way disclosed to third parties for advertising purposes. The items declared, through the Service Data Table, are the data of the owner of a service provided by the network. This does not apply to domain names where the owner is considered to be the owner of a user domain.
The network can only provide support to the owner of a service and not to third parties not listed on the Service Management Table as owners or administrators of a service. If a user changes ownership / user information, through the Service Management Panel, the network considers new items as owner's data and does not consider the original but replaced data.

If the customer / user does not wish to store his / her data after closing his / her account or deleting his / her data for any reason, he / she has the right to withdraw this consent, request their deletion at info@angellight.com or call +352 22 23 2020

When visiting the angellight website, the IP address of the visitor's computer is automatically collected for transaction security purposes and the collection of statistics to serve the customer. For simple browsing of this site, angellight does not collect any other personal data.

Cookies

angellight uses cookies for the smooth operation of the site. Cookies collect information from site visitors to improve the service, for statistical purposes, as well as the right switch from one website to the other.

Regulation of Management and Assignment of .gr Domain Names

The client / user and the future owner of the domain names must read, understand and agree to the .gr Registry Management and Assignment Rules and all amendments thereto. In particular, it should read Article 8 of the Regulation, which refers to the grounds for rejecting an application for a domain name. On the EETT website http://www.eett.gr there are all regulatory texts and any edits.

The customer accepts the terms of use responsibly declare that the information / information he / she submits to the application for the registration of a name of any ending as well as any other information that accompanies it is accurate and true.

angellight has taken appropriate steps to ensure the confidentiality and security of personal data relating to customers / users (encryption of codes, 2 factor authentication, updated devices, and antivirus).
The collaborative datacenters are certified with the International Standard ISO 27001 (Standard Information Management System) ensuring the necessary data protection at the server level while at the same time covering the necessary software requirements for the protection of personal data at the access level ).

angellight uses Secure Sockets Layer (SSL) security protocol to ensure maximum security for the transfer of customer / user personal data. SSL encrypts any information sent to the server during the subscription / user registration process, thus protecting personal data when they are transferred.

angellight does not collect or store bank data in card transactions / customers. Transactions are completed in the partner bank environment. angellight does not collect or store personal data of customers / users during PayPal transactions.

User Liability

Users agree that they will not use angellight's benefits for:

  1. Sending, posting, sending by e-mail or otherwise transmitting any content is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory, vulgar, obscene, libelous is a violation of someone else's privacy, showing empathy, or expressing racial, national or other discrimination
  2. Making injuries to minors in any way
  3. Adult content - porn, gambling, and anything else contrary to EU law.
  4. Mission - Bulk e-mail sending for advertising purposes without the consignee's consent.
  5. Send, post, email, or otherwise transmit any content for which you do not have the right to broadcast under law or contractual or management (such as inside information, proprietary and confidential information acquired or disclosed as part of industrial relations or covered by confidentiality agreements)
  6. Send, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties
  7. Send, post, email, or otherwise transmit any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or operate the equipment any software or computer hardware
  8. Deliberate or unintentional violation of applicable laws or regulations
  9. Harassment of third parties in any way
  10. Collection or storage of personal data about other users
  11. Handling pirate software, torrents, MP3s and movies
  12. Connection or attempted connection to external database (s), ie databases that do not belong / fall within the same hosting account.
  13. Forum with links to content for which you do not have the right to broadcast under law or contractual or management relationships.
  14. The contents of the hosting account and their preservation are the responsibility of the user. angellight assumes no responsibility for keeping, modifying, updating / upgrading user files.

In a proven violation of all of the above reasons, the account from which the violation occurred is immediately suspended until the incident is investigated and the client is asked to provide explanations. If no satisfactory explanations are provided within 24 hours, the hosting account is deleted without any further notice.

Recurring Service Provision, Refund Policy & Chargebacks

All services provided in a recurring basis like web hosting, virtual and dedicated servers are provided via use of service tokens/credits as a service access product bundle. For this service bundle noecis Ltd prepays the base provider angellight Services Ltd for all active period and after 30 days of service activation, provision responsibility is transferred to angellight Services Ltd. The client fully understands and agrees that Credit Card refund and chargeback regulations apply to all recurring type services not as subscriptions but as a product purchase and only for the first 30 days before service responsibility is transferred to angellight Services Ltd. The client fully understands that these types of services are not service subscriptions but access bundles as products and agrees that has no right to claim for a refund or request a credit card chargeback 30 days after the service bundle purchase. noecis Ltd can and will assume any kind of credit card chargeback request 30 days after service bundle purchase as an attempt of theft and will act accordingly via the legal channels. Clients considering services as recurring subscriptions instead of access token service as product bundles are not allowed to use services of the company and regard or assumption of not understanding may lead to instant service suspension or termination. Domain name registrations are provided via the related to extensions registries and are prepaid via noecis Ltd for the whole registration period. The registries do not provide refunds to noecis Ltd and in the same manner refund or chargeback requests from the client for domain names are inapplicable. The client fully understands that all domain name actions (registration, renewal, transfer, restoration etc) are non-refundable after activation or request pass to the related registry. The client is responsible to make valid domain action requests and to also confirm that correct contact details are passed to all domain action requests. For all custom service provision, refund requests are subject to good faith and co-operation between the company and the client; will be considered from our billing department; may be accepted and can be completed in a period of 5 weekdays, as an available credit amount to the client’s Service Panel, in the client’s Bank or PayPal account.

Cancellation Policy & Service Renewals

As mentioned in the recurring service provision policy, all recurring services of the company are not subscriptions but access token product bundles. This also means that your credit card details are not stored and will not be reused for renewal. Some days before the expiration of services, a proforma note will be created providing the ability to re-purchase an access token product bundle to use as renewal of this service. The client will always have to reconnect to the Service Panel and re-enter credit card details or use other payment methods for any service renewal. Automatic re-purchase of access tokens can only be set by the client on initial order of a bundle and only via PayPal. If an access bundle is not re-purchased all hosting services will not be renewed and will be suspended (not reactivated) 3 days after expiration date. If the client wishes to cancel or not renew a virtual or a dedicated server, she or he has to inform the network at least 15 days before expiration otherwise access tokens to this service may be charged for a period of one month to cover software expenses that have to be prepaid from the company to vendors. After a domain name has expired, in most cases a restoration fee will be charged from the registry to restore this domain name to an active state with the same contact details and the cost of renewal will not apply to renew this domain. Client understands that the WHOIS details showing expiration date and time information of a domain may differ from the time zones of the company's systems so the client is responsible to ensure the renewal of a domain at least one day before expiration. Also, the client agrees that the company has no responsibility for the client's failure to renew a domain name in time before expiration causing any kind of restoration or backorder from other users issue.

General Terms of Use and Acceptable Hosted Content

The network has no responsibility for the content which is uploaded or publish by users in their personal pages and web hosting. Other users visit those personal pages with their personal responsibility. If the network receives notice that the content of some pages or web hosting that is under the networks services, it offends third parties or violates personal data of third parties, the network maintains the right to proceed immediately and without warning, in interruption or deletion of relative pages of the users that proceeded in the relative upload or publication. The present is in effect for texts, photographs, pictures, sound files, video files and any other content that a user can upload or publish in his personal pages. The network maintains the right of deletion of files that are redistributed without relative authorization, as well as the distribution of illegal or dangerous software that is probably distributed by the user. Starting using with parallel acceptance of the terms of this page, the user agrees that the page or pages, or his secondary web hosting accounts do not contain:

  1. Illegal pornographic material (licensed from the responsible authorities or relative shops, are excluded), empathy propaganda, invective language, wretched material or act.
  2. Material that offends third parties, included intellectual rights (in software, pictures, texts, music and remaining activities).
  3. Material that threatens, underestimates, it harasses, offends the privacy or human rights, is vulgar, improper or illegal, or it refers penal offence.
  4. Material that prompts, encourages or it provides directives on the performance of punishable actions.
  5. Software or more generally material that contains viruses, causes problems, or affects harmful or devastatingly.

Domain Names

For the registrations of domain names, the system uses the declared from the user elements as elements of domain name holder. Every user, after the registration of a domain name, can check and confirm the elements of property of a domain name through relative message of each registrant or through the Service Management Panel of the network and make an objection in the event that he wishes to register it in other elements of property. For domain names with gr extension, the network can erase and register again a domain name with new elements of property, without debit, inside 3 days from the day of initial registration. Changing the elements property for domain names with gr extension, is considered transfer of property and is payable act, according to the present price list of the network, at the date of the domain name property transfer demand. International extensions, as com, net and org, provide the change of property elements free of charge and the user can change the property elements through the Service Management Panel of the network or with relative demand to the network. For specific extensions, as domains with extension eu, the change of property elements is considered transfer of property and in every case payable act. For domain name transfer demands in other networks or registrars, the network is compelled to allow and to support technically a transfer, inside 7 weekday days, provided that do not exist non-acquitted accounts to the user (Service Management Panel). The network maintains the right of reject a transfer or refusal of technical support for a domain name transfer, in users that have economic rest or maintain accounts in suspense et non-acquitted in their account (in the Service Management Panel). For any claim of property between users of the network or third users except network, are on registrant's authority.

General Terms for Shared Hosting Services

As shared hosting we name the service that is provided through web hosting packages/accounts installed in a server of which resources (CPU, memory etc) are shared, in order to cover the needs of all installed websites' operations. The shared web hosting packages of angellight are Earth, Sound, Light and Custom. On shared hosting servers, the company maintains high grade security via hardware and software firewalls, third party security software, fraud analysis and other security means. Despite all security measures, every user can install her/his software or scripts. The company is not responsible in any way for any potential security risk of installed by the user software. Each and every user is responsible to upgrade installed software with security updates and to protect access to her/his files by using complex access codes and secure file permissions.

Shared Hosting & Hardware Resource Abusing

In each server, is installed a concrete number of webhosting plans, for the maintenance of satisfactory percentage of system resources per user. Users that use great amount of resources, disproportionate in the rate of proportion of resources per user, can cause abuse of resources. The abuse of resources is placed as term after possessed and daily use of disproportionate presentence of resources given per user. In this case, the network is compelled to inform the user via email and it maintains the right to interrupt provisionally his account, if the abuse is so much, so that it causes problems in the providing service in other users of same server. The user that does abuse of resources can be called to correct the problem of consumption, that can be caused of website security holes from use of uncertain software, big traffic, sending emails to big list of registered users, or use of software with great needs of system resources. The user can request from the network, statistics for the system resources, regarding to his webhosting plan, that will help him in the resolution of the given problem. If the user declares that he has found and he will solve the problem, the network can reactivate his account in closed with the user environment, up to documentation of resolution of problem from the user. After the reactivation of his webhosting plan, if the abuse of system resources is continued, the network can re-interrupt his account, until he upgrades to a bigger, respectively with the needs of resources needed, service or in contact with the user, change the primary domain for alternative use of the plan.

Hosting Service Backup

All shared web hosting plans, provide capability to create a full backup of the web hosting plan and its contents. The network maintains security backups to guarantee data protection .Those backup files are not available to users with exception to users that have purchased the relative service (auto backup). Network can restore backup files for users that have supplied the relative service or for users that can supply the network with their personal backup file for restoration. Network is not compelled to maintain backups and to provide the option of restoration for all users. For Virtual Private Servers, the network maintains backups per regular time intervals, which are available from the user/administrator, for restoration at any moment, without moreover debit or additional cost.

Illegal Use

In case a user commits illegal act as spamming, brute forcing attack, hacking, dos attacking and other illegal invasion methods to other IPs, the network has the right to interrupt or delete the responsible account. Account suspension or removal is independent of a user's knowledge or accepted responsibility of the illegal act. As spamming, we consider the mass transmission of electronic messages to unknown and/or not registered internet users, that have email account, without their wish. In case of illegal use, the network maintains the right to inform the responsible authorities about the actions of illegal use and the contact details of the responsible user.

Data Protection

Our network provides services with use of high quality hardware and security safeguards for the data protection, as backups in alternative gateways and in removed localities, the high access level in the supplying building, the fire detectors and the automatic firefighting system. Coping using mirroring method, in a second or third disk is also a way to guarantee data integrity. In the event of total destruction of the data center or router that is used for supplying services to the users, for unverifiable reasons or natural destruction, the network does not bring responsibility in a chance of data loss or in the event of lateness of restoration from new hardware. All our services provide backup aid for additional security of your data, in your local network.

Managed & Unmanaged Support

For Virtual Private Server plans we provide two different types of support, managed and unmanaged. Unmanaged support includes hardware support as with all shared web hosting services provided by the network. Hardware replacement guarantee and support are included in case of breakdown, within a few hours to ensure that user's IP addresses will be accessible via SSH (command line). In VPS with unmanaged support, the network is not responsible to resolve issues that concern the installed operating system or software. In case a user with unmanaged support submits a ticket related to her/his operating system or installed software, the network maintains the right to not resolve this issue or make request of payment for its resolution. The managed support service, includes technical support for the basic functionality problems of the installed operating system and control panel provided form the network. Managed support does not cover third party software or control panels installed by the client.

Network Obligations

The network, for active and paid off services, is compelled to provide network access for management of the provided services. It is compelled to provide the option of internet reception of messages and support demands, the time response of which depends on the support representative of each country and from the number of support requests pending answer. The network is not obliged to solve support demands via telephone, neither to provide telephone support. The technical department keeps priority order to better support all technical questions and requests. Telephone support causes problems in maintaining fair management of the resolution priority order.