Knowledgebase
I am not receiving emails. What do I do ?
Check to make sure you have new mail by logging into https://example.com:2096 or http://example.com/webmail
Once logged in, choose a webmail program to view your inbox.
If the mail appears in the webmail interface above but not on your computer's mail application (outlook, outlook express, mail, etc), you'll need to verify that the settings you are using to check your email are correct. The settings should look something like:
mail.example.com
user@example.com
Make sure to try enabling 'My Server requires Authentication' in Outlook as many servers require this option.
If you still cannot receive mail, check with your web host to verify your settings.
Once logged in, choose a webmail program to view your inbox.
If the mail appears in the webmail interface above but not on your computer's mail application (outlook, outlook express, mail, etc), you'll need to verify that the settings you are using to check your email are correct. The settings should look something like:
mail.example.com
user@example.com
Make sure to try enabling 'My Server requires Authentication' in Outlook as many servers require this option.
If you still cannot receive mail, check with your web host to verify your settings.