Support Center > Knowledgebase > Web Host Manager > I am getting the message "unable to add the user" when trying to create an account.
I am getting the message "unable to add the user" when trying to create an account.
Log into your server with SSH and check /home/username to see if the user has a home directory. Also check the contents of /etc/password to see if there is an entry for that user. You may need to use your operating system's user deletion tool to delete that user.
Also Read