Support Center > Knowledgebase > Web Host Manager
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Frequently Asked Questions about Linux
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Frequently Asked Questions about Databases
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Frequently Asked Questions about e-Mail
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Frequently Asked Questions about FrontPage
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Frequently Asked Questions about Scripts and Scripting Languages
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You can set up a default site in the directory /root/cpanel3-skel/public_html/, and it will be the default website for all accounts added afterwards.
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Attempting to restart bind
Waiting for bind to restart.... . . . . . . . . . . finished.
rndc: connection to remote host closed
This may...
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You cannot run cPanel on a server with Xwindows (XFree86, etc.), as it is very insecure and has no place in a server environment. No support will...
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These cannot be changed through branding. You will need to edit the WHM theme to modify buttons, background colors, etc.
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Under Tweak Settings in WHM, make sure the following option is selected: Always redirect users to the ssl/tls ports when visiting /cpanel,...
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Please see: http://www.cpanel.net/products/cPanelandWHM/linux/sys_requirements.htm for supported operating systems. We cannot offer technical...
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Short answer: No, it is not supported.
It was once semi-possible to run cPanel behind a NAT firewall; however, the system has changed somewhat,...
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There are two ways you can change the A records in the WHM interface.
First, you could edit the DNS zone manually and change the A records for...
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cPanel currently supports Tomcat as a Java Application Server. To request other servers, please submit a feature request to bugzilla.cpanel.net.
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Yes, it comes with ClamAV at no additional charge.
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Yes. cPanel/WHM supports root-level users that can create/modify any domain and have access to all features of the cPanel/WHM interfaces.
We...
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We have built functionality into cPanel to use cpanel.domain.com and webmail.domain.com over port 80, so that you can still access cPanel and your...
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You can edit a theme's stylesheet in the Universal Theme Manager in WHM. Select the theme, and then choose the edit live option to edit style...
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You'll need root privileges to copy the files using the cp command. For example, you could copy one directory to another place by running: cp -R...
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To do this, create a new "dummy" account in WebHost Manager. Feel free to use a fake domain name. Then, you can use branding to modify the account...
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Shut it down from the init script.
/etc/rc.d/init.d/proftpd stop
Start it up from the shell with:
proftpd -nd9
You might need...
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Run the following from a command line:
touch /var/cpanel/disablesmartcheck
/scripts/updatenow
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To create a piece of software that interacts with WHM, to add an icon for your software inside of cPanel, or to get information from cPanel/WHM,...
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You will need to ensure that the Feature List for the account has the Change Language option checked. This Feature List can be found in WHM under...
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The best way to uninstall cPanel/WHM is to reformat your server. It is recommended to reinstall your operating system to return your server to a...
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If you want to block access to your server for whatever reason, you will need to log into the shell as root. Your server should either have...
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You can find full XML API documentation at: http://www.cpanel.net/plugins/xmlapi/index.html
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You can change nameservers in WHM under Basic cPanel/WHM Setup.
If you need to change the nameservers associated with your domain, you may need...
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First, log into the WHM interface.
From there, proceed to the Software section by clicking on the Software icon on the main WHM page, or scroll...
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There are a few possible solutions.
Usually, /var is what fills up first. This is because /var holds all the system logs.
To see what...
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You'll need to go to Account Functions >> Terminate an Account in WHM to delete an account.
Please note that you cannot reverse this process....
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Mail statistics are stored in a MySQL database located at /var/lib/mysql/eximstats. You'll need to remove the entries from this database to clean...
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If you wish to disable access to WHM for all users, block incoming traffic on port 2086 and 2087 (this will lock you out as well).
You can also...
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Find this in the Pure-FTPd configuration file (/etc/sysconfig/pure-ftpd):
disallow uploads for anonymous users
anonymouscantupload...
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Go to Service Configuration >> Courier Configuration and set the values as required.
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You can find out what version of cPanel/WHM you are using by logging into WHM (WebHost Manager). The version will be displayed in the upper...
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When an account is too large to feasibly move using the web browser, the following should work to move the account:
In this example, our domain...
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You can preview the domain using the server's IP address and your cPanel username. For example, if your IP address is 255.255.255.255 and your...
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Issue the following commands in a terminal session:
rpm -Uvh http://layer1.cpanel.net/fp-5.0-upgrade/frontpage/frontpage-5.0-0.i386.rpm
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Issue the following commands in a terminal session:
/scripts/rebuildinterchangecfg
/usr/local/cpanel/bin/startinterchange
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Most of the services can be restarted from WHM; however, you may need to restart them from the shell.
You must be logged in as root to do this....
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We do not currently support NAT configurations due to custom changes that will be needed to the way accounts are created. You may wish to look at...
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You will need an IP address for each nameserver.
Under Basic cPanel/WHM Setup, scroll down to Primary Nameserver.
Now add your nameservers in...
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Point your PDA's web browser to the address https://server:2087/scripts/command?PFILE=main where "server" is the IP or hostname of your server, or...
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cPanel/WHM requires that certain packages be excluded due to the fact that cPanel handles its own installations of services that are separate from...
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Yes, you can! We have some sample source code you can look at to integrate such a customized login to an existing website. This source code is in...
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Log into your server with SSH and check /home/username to see if the user has a home directory. Also check the contents of /etc/password to see if...
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We can help you upload your files. In order to do that, you have to:
Compress your websites’ files and folders in a zip or rar file.
Visit...
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X server should not be installed on a server with cPanel on it. Only a basic installation of your operating system and the development tools...
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Check /usr/local/cpanel/logs/error_log for the specific error.
You may need to submit a support request to get this issue resolved.
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# Common ingress (inbound) TCP ports
IG_TCP_CPORTS=" 20,21,22,25,26,53,80,110,143,443,465,993,995,2077,2078,2082,...
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Yes, you can install mod_security in WHM under Plugins.
More information about configuring mod_security can be found at: http://modsecurity.org/
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Yes, cPanel will continue to support FrontPage extensions for the foreseeable future.
Additionally, FrontPage extensions are supported on...
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You may install cPanel without a license, however it will not be usable until you obtain a license.
In order to issue you a test license, we...
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Yes, in cPanel we call these "Packages". You can create these configurations ahead of time and then apply them to new domains.
Go to Packages...
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Run the following scripts:
/scripts/updatenow
/scripts/fixndc
/scripts/fixndc
The fixndc script needs to be run twice.
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You should make sure that DMA is enabled on your drives.
ALERT! Note: Some older drives/motherboards have a problem with this, so you should ask...
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Check for quota support on the mounted filesystems:
FreeBSD:
Output of `mount` , look for "with quotas".
/dev/ad0s1h on /home (ufs, local,...
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The Autofixer is a collection of scripts that can be run from WHM to fix some common issues not otherwise fixable or accessible from command line....
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The following PHP Modules and Plugins are supported by cPanel/WHM at time of writing (May 6th, 2008). Listed below are the latest versions of PHP...
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Yes. Statistics are updated at an interval you set in the WHM interface for the web statistics software you enable in WHM. Note that statistics...
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cPanel is committed to providing support for applications and technologies that our customers demand. IPv6 is gaining some momentum, but it has not...
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Some builds are released quicker than others. For example, CURRENT builds are released quicker than RELEASE builds, and EDGE builds are released...
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/etc/sysconfig/pure-ftpd
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Make sure your /etc/passwd and /etc/group file does not have the +i (immutable flag). You can check by running lsattr /etc/group and lsattr...
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Munin is a cPanel Plugin that displays information about CPU, Exim, Apache, MySQL usage, and other information, using rrdtool. If it fails to...
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On Ruby on Rails with cPanel, we use the standard set of tools that Rails provides, rather than creating our own. This makes troubleshooting...