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Cannot register Parallels Plesk Sitebuilder in Parallels Plesk Panel

You may get the following errors when try to register Parallels Plesk Sitebuilder server in Parallels Plesk Panel 8.x via Server -> Sitebuilder Support or in Parallels Plesk Panel 9.x via Home -> Sitebuilder Settings.
  1. Sitebuilder virtual hostname is not resolved from Parallels Plesk Panel server. The following error is shown when try to register:

    Error: URL cannot be resolved: check your DNS settings. URL must resolve in IP address of the server with installed SiteBuilder.

    To verify the issue it is recommended to login to Parallels Plesk Panel server via SSH and try ping:

    ~# ping

    Reconfigure DNS zone of domain to make be resolved. Add the following record to DNS zone of :

    ---8<---
    A 123.123.123.123
    --->8---
    Where 123.123.123.123 is IP address if Sitebuilder virtual host.

    If domain exists in Parallels Plesk Panel you may reconfigure DNS zone through GUI:

    Domains -> -> DNS Settings
  2. Parallels Plesk Sitebuilder is not accessible from Parallels Plesk Panel server. The following error is shown when try to register: Error: Unable to retrieve the information from the Sitebuilder system:
    SOAP-ERROR: Parsing WSDL: Couldn't load from 'http:///ServiceFacade/SystemWebService.asmx?WSDL'
    This may happen if
    • Domain already exists in Parallels Plesk Panel
    Plesk domain has its own Apache configuration for virtual host that conflicts with Sitebuilder configuration. To resolve the problem it is required to remove the domain from Parallels Plesk Panel.

  3. Parallels Plesk Sitebuilder is not accessible via . Login to Parallels Plesk Panel server via SSH and check availability of Parallels Plesk Sitebuilder from command line. You may use the following command:

    ~# curl http:///check.php

  4. Invalid "Username for server administrator's login to Sitebuilder" or "Administrator's password" are used for registration.
Error: Unable to retrieve the information from the Sitebuilder system:
Bad login or password.

It is required to use valid login credentials of Sitebuilder administrator for registration, verify that.

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